At Floatr, we prioritize the privacy and security of our users’ data. We understand the importance of giving you control over your personal information. In this article, we will guide you through the steps to request the deletion of your data and provide clarity on the types of data that are deleted or kept, along with any additional retention periods.
- Requesting Data Deletion:
To initiate the data deletion process, please follow these steps:
Step 1: Send an Email – Send an email to support@floatr.ng, clearly stating your request for data deletion. Kindly use the email address & phone number associated with your Floatr account for verification purposes.
Step 2: Account Review – Our dedicated support team will review your account to ensure there are no outstanding loans or pending transactions. This important step is in place to protect the integrity of our services and maintain accurate records.
Step 3: Data Deletion – Once the review process is complete, we will proceed with the deletion of your data. Please note that the deletion will be carried out within 30 days of your request.
By following these steps, you can ensure the secure deletion of your data from Floatr’s systems. We aim to process data deletion requests efficiently while adhering to the necessary protocols.
- Types of Data Deleted or Kept:
We prioritize the privacy and security of your data. When you request the deletion of your Floatr account, the following types of data will be deleted:
- Financial Data: Credit card information and bank account details associated with your Floatr account will be permanently deleted.
If you want to delete other types of data like loan history, personal information & communication records, you will need to delete/deactivate your account. See how to do that here: https://floatr.ng/support-articles/deactivate-account/
Please note that once your data is deleted, it cannot be recovered. We take the protection of your information seriously and ensure its complete removal from our systems.
Additional Retention Period:
Following the deletion of your data, Floatr will not retain any of your personal information. We commit to a comprehensive erasure process to uphold your privacy and data security. Once the 30-day deletion process is complete, your data will be permanently removed from our systems.
If you have any further questions or concerns regarding data deletion or our data handling practices, please don’t hesitate to reach out to our support team at support@floatr.ng. We are here to assist you throughout the process and address any queries you may have.
At Floatr, we value your trust and prioritize your data privacy. We appreciate your use of our app and respect your decision should you choose to manage your data.
