At Floatr, we understand that users may sometimes decide to delete their account for various reasons. To ensure a seamless experience, we have simplified the process of deleting your account and are committed to safeguarding your personal data. In this article, we will outline the steps you should take to request the deletion of your account and provide clarity on the types of data that are deleted or kept, along with any additional retention periods.
- Requesting Account Deletion:
To initiate the account deletion process, please follow these steps:
Step 1: Send an Email – Compose an email to support@floatr.ng, stating your request for account deletion. Make sure to use the email address associated with your Floatr account.
Step 2: Review Process – Our support team will review your account to ensure there are no outstanding loans or pending transactions. This step is essential to maintain the integrity of our services.
Step 3: Account Deletion – Once the review process is complete, your account will be scheduled for deletion. Please note that account deletion will occur within 30 days of your request.
By following these steps, you can securely request the deletion of your Floatr account. We strive to process account deletion requests promptly while adhering to the necessary procedures.
- Types of Data Deleted or Kept:
We prioritize the privacy and security of your personal data. When you request the deletion of your Floatr account, the following types of data will be deleted:
- Personal Information: This includes your name, contact details, identification documents, and any other information provided during the account creation process.
- Loan History: All records of your loan applications, repayment history, and associated details will be permanently deleted.
- Financial Data: Any financial information or transaction data linked to your Floatr account will be removed.
- Communication Records: Messages, emails, or any other communication exchanged through the Floatr platform will be deleted.
Additional Retention Period:
Following the deletion of your account, Floatr will not retain any of your personal data. We are committed to complete erasure to ensure your privacy and data protection. Rest assured that once the 30-day account deletion process is complete, your information will be permanently removed from our systems.
If you have any further questions or concerns regarding the deletion of your account or the handling of your data, please feel free to reach out to our support team at support@floatr.ng. We are here to assist you every step of the way.
At Floatr, your trust and privacy are our top priorities. We appreciate your use of our microloans app and respect your decision should you choose to delete your account.
